Got Questions?
Frequently Asked Questions
Answers to common regulatory, migration, and compliance questions from Singapore CSPs
How does the AI BizFile and Client-Led Onboarding work?
ECKHO offers two frictionless onboarding methods. For existing entities, simply drag-and-drop an ACRA BizFile PDF; our intelligent parser automatically extracts company identification, registered address, share capital, officers, and shareholders with review validation. Each plan includes a generous BizFile AI allowance (2× your company tier capacity) covering initial migrations and periodic profile refreshes. For new clients, secretaries can send a secure client-led onboarding link where clients enter their own details, upload IDs and address proofs, and complete client onboarding declarations (Declarations A through D) with automated Singapore SLA OneMap address autocomplete.
How do Automated AML Screening Schedules and compliance records work?
Beyond real-time manual screening against UN, OFAC, EU sanction watchlists, PEPs, and adverse media, ECKHO includes an automated schedule manager. You can set periodic recurring screening (monthly, quarterly, or annually) across your entity portfolio. When matches occur, compliance officers can review details, resolve false positives with audit reasoning, and lock decisions under ECKHO's built-in 10-minute resolution lock control. Watermarked, dated screening summary reports can be printed at any time for regulatory reviews and internal audit files.
What are ECKHO's Safe-by-Design workflow controls?
To help secretarial practices reduce the risk of missed statutory checks or premature lodgments, ECKHO's Document Tracking module embeds workflow prerequisite gates. Status changes, officer appointment confirmations, and lodging approvals remain locked until statutory prerequisites (such as bankruptcy searches, debarment checks, and signed Form 45 consent forms) are marked as completed.
How does ECKHO support electronic signing for Singapore corporate transactions?
ECKHO provides recipient authentication, concurrent multi-party signing, timestamps and tamper-evident audit records to support electronic execution workflows. Whether electronic execution is suitable for a particular document or transaction depends on the applicable legal requirements and the circumstances of that transaction.
Can we customize and save our firm's proprietary document templates?
Yes. In addition to 50+ pre-configured Singapore resolutions, notices, and minutes, ECKHO features an in-browser legal resolution editor with a personal custom template engine. You can tailor resolution texts, preserve your firm's specific legal clauses, merge dynamic corporate variables with one click, and save custom templates directly to your account.
Does ECKHO support the Register of Registrable Controllers (RORC) and Nominees?
Yes. In accordance with ACRA requirements, ECKHO provides dedicated registers for Registrable Controllers (RORC), Nominee Directors, Nominee Shareholders, and Members. Nominee modules track nominating parties (arrangers), formal appointment logs, and compliance remarks to maintain full transparency for regulatory audits.
What interactive visualization tools does ECKHO provide for cap tables?
ECKHO features an interactive relationship canvas that transforms complex corporate structures into dynamic visual charts. Users can toggle seamlessly between Shareholding and Org Chart views, zoom, pan, and click on any individual node to drill down into their cross-entity directorships and equity holdings across your entire client portfolio, with one-click PNG and audit PDF exports.
How is client data protected and stored?
ECKHO is engineered with enterprise data safeguards. Hosted locally in Singapore on enterprise-grade Oracle Cloud Infrastructure (OCI), all communication is secured with 256-bit TLS encryption in transit, sensitive documents can be dynamically watermarked, and user access is protected by two-factor authentication (2FA) in adherence to Singapore Personal Data Protection Act (PDPA) standards.
Have a specific question about your practice setup?
Our Singapore team is available to discuss custom portfolio migrations, team onboarding, and statutory compliance workflows.
