Terms of Service & Platform Agreement

1. Agreement & Subscription Scope

These Terms of Service ("Terms") constitute a legally binding agreement between Luke Solutions Pte. Ltd. ("Provider", "we", "us") and the subscriber, practice, or firm accessing the ECKHO platform ("Customer", "you"). By creating an account, requesting a demo, or accessing the service, you agree to these Terms.

2. Platform Services & Regulatory Boundary

ECKHO provides cloud software tools engineered to assist Corporate Service Providers, RQIs, law firms, and corporate secretaries in managing internal corporate governance workflows.

• No Regulatory Representation: ECKHO is an independent commercial software platform. ECKHO is not affiliated with, endorsed by, sponsored by, or an agency of the Accounting and Corporate Regulatory Authority (ACRA) or any regulatory body.
• Customer Professional Responsibility: The Customer and its designated Registered Qualified Individuals (RQIs) and officers retain sole and non-delegable legal responsibility for:
  • Verifying the accuracy and completeness of all statutory register data (including the Register of Members, RORC, Nominee Directors, and Nominee Shareholders);
  • Lodging timely filings and notices directly with ACRA via BizFile+ within statutory deadlines;
  • Assessing Customer Due Diligence (CDD), verifying beneficial ownership, and determining whether screening hits represent true matches or false positives;
  • Complying with the Singapore Companies Act 1967, Corporate Service Providers Act 2024, and Personal Data Protection Act 2012.

3. Software Vendor Neutrality Covenant

Luke Solutions Pte. Ltd. hereby covenants to every Customer:

• Luke Solutions Pte. Ltd. operates strictly as an independent software technology provider.
• Customer client entity data is held strictly confidential and isolated within each customer's subscription tenant.
• Neither Luke Solutions Pte. Ltd. nor any affiliated entity or individual will access, mine, or utilize Customer client entity portfolios to solicit, market to, or compete for Customer clients.

4. Electronic Signatures & Document Execution

ECKHO provides built-in digital signature workflows aligned with the Singapore Electronic Transactions Act 2010 (ETA).

• The service generates evidentiary audit logs, email verification checks, and cryptographic hashes of executed documents.
• The Customer acknowledges that whether a particular document or resolution is legally effective when signed electronically depends on the company's constitution, the nature of the document (including First Schedule exclusions under the ETA 2010), and applicable statutory execution requirements (e.g. execution of deeds under Section 41B of the Companies Act 1967). ECKHO does not warrant the unconditional legal enforceability of any specific signed document.

5. Data Protection & Data Intermediary Roles Under the PDPA

Where Luke Solutions processes personal data solely on a Customer's behalf and for that Customer's purposes (such as when a Corporate Service Provider stores officer, shareholder, or beneficial owner information in ECKHO), the parties' respective roles and responsibilities are documented consistently with the PDPA's data-intermediary framework pursuant to contract.

• ECKHO shall process such personal data only on Customer instructions and for the purpose of providing the service;
• ECKHO shall implement reasonable technical and organizational security arrangements (including AES-256 storage encryption and TLS 1.3 transit encryption) to adhere to the Protection and Retention Limitation obligations under the Singapore Personal Data Protection Act 2012;
• ECKHO shall promptly notify the Customer upon becoming aware of any confirmed personal data breach affecting Customer entity records.

6. Intellectual Property & Customer Data Ownership

The Customer retains exclusive ownership of all uploaded client files, entity data, cap tables, and custom document templates. ECKHO retains all rights, title, and intellectual property in the ECKHO platform software, algorithms, and design interfaces.

7. Limitation of Liability

To the maximum extent permitted by Singapore law, in no event shall Luke Solutions Pte. Ltd. be liable for any indirect, incidental, consequential, statutory fines, or punitive damages arising from the use of or inability to use the platform, including any missed ACRA filing deadlines or regulatory penalties incurred by the Customer. ECKHO's total aggregate liability arising under these Terms shall be limited to the total fees paid by the Customer in the twelve (12) months preceding the claim.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.